Job Summary
Senior Desktop Support Technician - OT & Cybersecurity
Seeking a skilled desktop support professional with strong experience in shopfloor IT/OT environments and cybersecurity. This role supports and manages endpoint systems used in manufacturing, ensuring applications run smoothly and securely across multiple sites.
Key Responsibilities:
- Provide
Tier 2/3 support for OT desktop systems and critical shopfloor
applications
- Build,
configure, and upgrade endpoint environments in line with cybersecurity
standards
- Participate
in global incident, problem, and change management processes
- Act as
the local liaison for infrastructure teams, vendors, and service providers
- Maintain
asset inventory (CMDB) and ensure compliance with global IT standards
- Support
projects and site-specific rollouts, including application deployments
- Monitor
and continuously improve system performance and security
- Collaborate
with cross-functional teams in a global 24/7 IT environment
Required Qualifications:
- 3-5
years' experience supporting IT/OT systems in manufacturing or lab
settings
- Strong
background in network troubleshooting and endpoint security
- Working
knowledge of ITIL and service management best practices
- Experience
with cloud environments (AWS, Azure) preferred
- Bachelor's
degree in Computer Science or related field (or equivalent experience)
- Certifications
such as ITIL, PMP, or networking credentials are a plus
How to Apply
Interested candidates should submit their application online using the link below.
Apply Now
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