Job Summary
Job Title: Representative (Customer Service)
Location: Arkansas/Chicago/Louisiana/Missouri/Oklahoma/Texas
Duration:- 12+ Months
Process multiple daily order entry and billing transactions with an extremely high level of detail. Resolve issues. Maintain customer accounts. Communicate directly with sales force, internal departments and clients to pursue and resolve issues related to orders, billings, accounts receivable and returns.
• Experience working with an ERP system (Oracle) helpful
• Must have experience using MS Office Excel and Outlook.
• High School diploma or equivalent required; prefer Associates Degree or equivalent work experience
• Valid drivers license and good driving record
• 2+ years customer or account management experience
• Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Demonstrated problem solving and communication skills
• Demonstrated organizational, customer service and follow up skills
• Demonstrated phone skills; ability to maintain composure in stressful situations
• Demonstrated order processing skills
• Demonstrated accuracy in data entry and report generation
• Prefer demonstrated knowledge of the medical implant industry and hospital customer base
• Must have the ability to work beyond standard hours, as needed to support the business needs.
• Must be able and willing to work successfully in a team environment.
Additional Notes
Would be working with 50+ members team
Going to be more in support position, not the typical call customer service position
Going to have to be very good at attention to detail
Need to handle fast paced environment and troubleshot
Self starter, motivated
Oracle is plus but not needed
Webops would be nice
Any Erp system would be plus
Outlook, basic Excel
Day to day
they will be interacting with internal and external customers
Working with sales reps, hospitals
Order entry, order processing, billing, invoicing
How to Apply
Interested candidates should submit their application online using the link below.
Apply Now
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