Job Summary
Our client is currently seeking a Representative, Customer Service
Title: Representative - Customer Service
Location: Remote
Duration: 12+ Months
Position Overview
The Customer Service Representative provides support across sales, promotions, installations, and communications. This role ensures strong customer relationships are maintained and that claims and complaints are resolved fairly, effectively, and in compliance with consumer laws.
Key responsibilities include:
Delivering customer service related to sales and promotional activities.
Managing customer claims and complaints with fairness and efficiency.
Developing initiatives to proactively inform and educate customers.
Creating improvement plans based on customer survey feedback.
Responsibilities
Provide timely and effective customer support across multiple channels.
Ensure compliance with consumer protection laws in handling customer issues.
Collaborate with internal teams to improve customer experience.
Implement organization-wide initiatives to enhance customer engagement.
Monitor customer feedback and develop actionable improvement strategies.
Qualifications
Minimum of 2+ years of experience in customer service or related field.
Strong communication and problem-solving skills.
Ability to work within clearly defined procedures and guidelines.
Basic understanding of work routines and technical procedures in customer service.
Experience in handling customer claims and complaints effectively.
How to Apply
Interested candidates should submit their application online using the link below.
Apply Now
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